Sound Door Services, LLC
Terms, Conditions, and Warranty Information
Quotations are valid for 30 days, unless otherwise agreed to in writing. Sound Door Services, LLC reserves the right to correct stenographic or clerical errors. Services not included unless specified include:
- Carpentry work for wood framing,
- Removal of existing beams or other obstructions,
- Painting, caulking or treatment of new or existing wood services,
- Electrical or concrete work,
- Repair or patching of existing drywall or stucco, and
- Obtaining required permits
Delay in performance shall be excused if caused by fire, extreme weather, strike, government action, delay of carrier, or other causes beyond our control.
In situations of non-payment, Sound Door Services, LLC reserves the right to place a lien or utilize the services of a collection agency. The customer will be responsible for all charges incurred.
The customer will be assessed a $35.00 handling charge for each returned check.
Subject to approval of credit, invoiced amounts are due within 30 days of the date of the invoice. Invoices over 30 days old are subject to 1% interest (12% APR) on the balance owed per month service charge. Accounts 30 days past due will be placed on a C.O.D. basis until account is current. Custom, special or non-stock product orders may be subject to a deposit upon receipt of order.
Warranty services provided below will be performed Monday-Friday between 9 a.m. and 2 p.m.
The quality, and craftsmanship of labor furnished by Sound Door Services, LLC is warranted against defects for 90 days from the date of installation or repair of a garage door.
Parts, and Materials
EXCEPT AS PROVIDED BELOW, SOUND DOOR SERVICES, LLC DOES NOT WARRANT PARTS OR MATERIALS.
Parts, and materials may be subject to warranties by the manufacturer of the parts and materials. If a part or material is covered by a manufacturer’s warranty, Sound Door Services, LLC will repair or replace that defective part or material at no charge for labor for up to 90 days from the date of initial installation of the defective part or material. Notwithstanding the foregoing disclaimers, Sound Door Services, LLC provides the following limited warranty for torsion springs that are not a special order: with the exception of special order springs, for 5 years from the date of installation of a torsion spring, Sound Door Services, LLC will replace or repair a defective spring, subject to additional labor charges for reinstallation of the spring or its replacement. For 3 years from the date of installation of an extension spring, Sound Door Services, LLC will replace or repair a defective extension spring, subject to additional labor charges for reinstallation of the spring or its replacement.
For all warranty work, it is the customer’s responsibility to provide the original sales receipt or invoice. If the customer does not provide a sales receipt or invoice, then the customer may be responsible for any and all work performed.
EXCEPT AS PROVIDED ABOVE, SOUND DOOR SERVICES, LLC DOES NOT WARRANT PARTS OR MATERIALS. THE WARRANTIES PROVIDED ABOVE ARE NON-TRANSFERRABLE. THESE WARRANTIES TERMINATE IF ANY PERSON, INCLUDING THE CUSTOMER OR ANYONE COMMISSIONED BY THE CUSTOMER, ATTEMPTS TO REPAIR WORK THAT WAS PERFORMED BY SOUND DOOR SERVICES, LLC. THESE WARRANTIES DO NOT COVER PROBLEMS CAUSED BY ABUSE, MISUSE, CIVIL DISTURBANCE, OR ACTS OF GOD. THESE WARRANTIES DO NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS DAMAGE OR INJURY TO A PERSON OR PROPERTY, BECAUSE A GARAGE DOOR DID NOT OPERATE CORRECTLY. THE CUSTOMER BEARS THE RESPONSIBILITY OF PRESENTING THE INVOICE TO VALIDATE WARRANTY SERVICE.
DOOR AND OPERATOR SYSTEMS INSTALLATION, SERVICE, AND REPAIR SHOULD ONLY BE PERFORMED BY EXPERIENCED PERSONNEL WHO HAVE BEEN TRAINED IN THE PROPER PROCEDURES, TECHNIQUES, TOOLS, AND SAFETY MEASURES. IMPROPER TECHNIQUES, PROCEDURES, AND TOOLS CAN RESULT IN SERIOUS INJURY OR DEATH.
Disputes arising out of the services provided by Sound Door Services, LLC shall be resolved in King County Superior Court and governed by the laws of the State of Washington. The prevailing party in any such action may recover its attorney fees and costs incurred therein.